Your privacy is not a consideration at Tow Truck Calgary, it is a promise. Whether you are calling us to request an emergency towing on Deerfoot Trail at midnight or you are submitting a quote request on our site, we take every bit of information you present to us with the utmost care and transparency.

This Privacy Policy describes the personal information that we gather, the purpose of gathering such information, how we use and protect such information, and what rights you have as a user of our website (towtruckcalgary.ca) and towing services in Calgary, Alberta, Canada. Using our site or ordering our services, you consent to the practices outlined in this policy. 

1. Who We Are

Tow Truck Calgary is a licensed, Wreckmaster-certified towing and roadside assistance company serving Calgary, and the surrounding areas such as Airdrie, Cochrane, Okotoks, Chestermere, and Strathmore. We are open 24 hours a day, 7 days a week, 365 days a year.

2. Information We Collect

We just gather the information that is required to deliver you safe, efficient and reliable towing services. Two kinds of information are gathered by us:

• Information You give directly.
• Complete name and contact number (to coordinate dispatch and service)
• Your present place or pickup/drop-off address (must be available to send the closest driver)
• Vehicle information: make, model, year, and type of drivetrain (to select the appropriate equipment)
• Service inquiry information: This is information that is submitted to us by our quote request form.

Email address (when given to receive or follow up) 

B. Information Collected Automatically

• IP address and browser type (gathered through typical web server logs)
• Pages visited, time on site, referral sources (through analytics tools)
• Cookies and other tracking technologies of the functionality and performance of the websites.
• Type and operating system of the device to enhance compatibility. 

3. How We Use Your Information

The following are the purposes that we use your personal information:

• To send a licensed tow truck driver to your place of residence in a safe and fast manner.
• To give correct price quotes and verify the service details prior to dispatch.
• To communicate with you about your service request (via phone, WhatsApp, or email)
• To enhance our website performance and user experience in accordance with the analytics data.
• To address legal or regulatory requirements by the Alberta law.
• To settle disputes, to prevent fraud and to enforce our service agreements.

Your data is not used by us to do unsolicited marketing, and we do not sell your personal information to any third party, ever. 

4. How We Share Your Information

We ensure that only a few people can access your data. We shall only give limited information in the following cases only:

• With our own directly employed drivers and dispatch team to coordinate your service
• A trusted technology service provider (e.g. our website hosting or analytics platform) who has signed a contract with you to ensure that your data is kept safe.
• Only in the case of law enforcement or government agencies, it is only done when it is legally required to be done under the applicable Canadian law.
• In case of business transfer, acquisition or merger, your data would be governed by this Privacy Policy.

We do not work with unknown subcontractors. All of our drivers are direct employees of Tow Truck Calgary your personal information will never be transferred through an unverified third-party operator. 

5. Cookies and Tracking Technologies

Cookies are small text files that are saved on your computer to enhance your browsing experience and to know how visitors are interacting with our pages. The cookies that we use are the following:

• Essential Cookies: This is necessary to support the basic web operations such as form submissions and page navigation.
• Analytics Cookies: Assist us in determining the most visited pages and how to better our service content (e.g., Google Analytics)
• Functional Cookies: Recall your preferences to make the subsequent visits easier.

At any time you can turn cookies off or on using your browser settings. Note that by turning off some cookies, some websites will be restricted in some way. Further access to our site is an acceptance of our use of cookies. 

6. Data Retention

We will only keep personal information as long as it is necessary to fulfill the purpose it was collected in accordance with Alberta law.

The data of anonymous analytics can be stored longer to assist us in enhancing our services. When data is no longer required, it is safely destroyed or anonymized. 

7. How We Protect Your Data

We are concerned with the safety of your personal information. Our safeguards include:

• HTTPS (SSL) encryption of all pages on the websites and the submission of forms.
• Limited internal access only authorized persons are allowed to see your service data.
• Regular security reviews of our website infrastructure and data handling practices
• Data privacy obligations trained employees who have been background-checked.

Although we exercise every reasonable care, no digital transmission is 100% safe. We would advise you not to email sensitive financial information or any other information over the internet without securing it. 

8. Your Privacy Rights (PIPEDA & Alberta PIPA)

You are entitled to certain rights as either a resident of Alberta or Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) in Alberta. These include:

• Right of Access: Request a copy of the personal data we store about you.
• Right to Correction: Request us to fix any false or missing information.
• Right to Withdrawal of Consent: Withdraw consent to use non-essential data at any time.
• Right to Complaint: Complain to the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
• Right to Deletion: Demand the deletion of your personal information in a case where there is no legal obligation to retain the information.

You need to contact us at info@towtruckcalgary.ca in order to exercise any of these rights. We shall reply within 30 days of your request. 

9. Third-Party Links

Our site can include links to other sites or platforms (including Google Maps or social media). Tow Truck Calgary has no control over the privacy policies or the contents of a third party website. We advise you to read the privacy policy of any third party sites you access. 

10. Children’s Privacy

We do not target children below the age of 18 on our site and services. We do not intentionally gather personal data of minors. In the event that you suspect a child to have posted information via our site, then please contact us as soon as possible and we will remove the information as soon as possible. 

11. Changes to This Privacy Policy

We can revise this Privacy Policy occasionally to suit the changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We urge you to re-examine this policy on a regular basis. The fact that you are still using our site after the amendments are made will imply that you have accepted the new policy. 

12. Contact Us About Privacy

Should you have any questions, concerns or requests with respect to this Privacy Policy or how we use your personal data, please contact us directly:

Email: info@towtruckcalgary.ca

Website: towtruckcalgary.ca/contact

Service Area: Calgary, AB and the surrounding municipalities (Airdrie, Cochrane, Chestermere, Okotoks, Strathmore)

Availability: 24/7 365 days a year